Privacy Policy

We collect information you provide directly to us, including:

• Name, email address, and company details when you create an account or request a demo.
• Payment information when you subscribe to a paid plan (processed securely by our payment provider).
• Communications you send us, such as support requests or feedback.

We also collect information automatically when you use our services:

• Usage data including pages visited, features used, and time spent on the platform.
• Device and browser information for compatibility and security purposes.
• IP addresses and approximate location data.

We use the information we collect to:

• Provide, maintain, and improve our platform and services.
• Process transactions and send related information.
• Respond to your requests, comments, and questions.
• Send you product updates, technical notices, and security alerts.
• Analyse usage patterns to improve user experience.

We never sell your personal data to third parties.

We use essential cookies to ensure our website functions correctly. We also use analytics cookies to understand how visitors interact with our site, helping us improve the experience.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our platform.

We work with trusted third-party services to operate our platform, including cloud hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your data and may only process it for the specific purposes we authorise.

We do not share your personal information with third parties for their own marketing purposes.

We implement industry-standard security measures including:

• Encryption at rest and in transit (TLS 1.3).
• Role-based access control and multi-factor authentication.
• Regular security audits and penetration testing.
• Isolated multi-tenant architecture with strict data boundaries.

We retain your personal data only for as long as necessary to provide our services and fulfil the purposes described in this policy. When you close your account, we delete or anonymise your data within 90 days, unless we are required by law to retain it longer.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Request portability of your data in a machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@hyperionwave.ai.

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during such transfers.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this privacy policy or our data practices, contact us at: